Careers and jobs with FlyShannon

COMPANY BACKGROUND

Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.

OUR AMBITION

The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

PURPOSE OF THE JOB

The main purpose of this role is to handle all administrative functions as part of Holiday Support Team at Click&Go in a timely and professional manner. The Holiday Support Team are the primary point of contact for our clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.

WORKING HOURS

This permanent position is to specifically include weekend cover. The options available are as follows:

• On starting this full-time permanent position candidates will work Mon-Fri 0900-1730.  On starting
• The position is to specifically include weekend cover if and when required. 
• Any changes to working days will be given at least 1 month in advance. 

The weekend working hours are as follows; Saturday 9am to 4pm; Sunday and Bank Holidays, 12noon to 4pm. Outside of weekends the normal working hours apply, 9am to 5:30pm. The exact days and working hours can be further discussed at interview stage.

Flexible work arrangements will be considered in terms of working from home or in the office or both.

Training will be office based.

PRIMARY RESPONSIBILITIES

• Attend to clients queries over the phone and by email (on existing booking)
• Manage situations and plan responses to clients when there are last minute changes to their holiday arrangements prior to travel
• Liaise with our suppliers abroad should clients require assistance whilst on holiday
• Process last minute cancellations of holiday bookings

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

• Previous work experience within the travel industry is beneficial for this role but not essential.
• Excellent organisational and administrative skills
• Good written and verbal communications skills to deliver a friendly and professional service at all times
• Confident and able to work under pressure in a calm manner
• Attention to detail with strategic approach to decision making
• Eager to improve overall operational efficiency and productivity within the team

PERSONAL ATTRIBUTES

• Polite with a positive attitude towards work and seeking a challenge
• Professional with strong commercial awareness
• Self-motivated and confident to work under pressure
• Great attention to detail
• Ability to prioritize your own workload
• Enthusiastic and willing to develop new skills to help maintain Click&Go’s ambitious growth plans.

HOW TO APPLY

If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.

COMPANY BACKGROUND

Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.

OUR AMBITION

The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

PURPOSE OF THE JOB

The Holiday Sales Executive will handle sales leads, promoting holiday packages and supplying exceptional customer service to clients seeking holiday options.  They will work closely with clients to understand their travel needs and preferences, recommend suitable destinations and packages and convert their sales leads to bookings. 

RESPONSIBILITIES

• Meeting and exceeding your assigned individual and team sales targets 
• Dealing with inbound sales opportunities via phone, email and social media 
• Delivering exceptional Customer Experience with every customer engagement 
• Supplying specialist advice to customers on destinations and properties; pre and post booking 
• Following up on potential clients and outbound sales 
• Up selling to existing clients where the opportunity arises 

PERSONAL ATTRIBUTES

• A Customer Centric approach – you take immense pride in delivering an excellent customer experience 
• Great verbal and written communication skills with a superb telephone manner - a must 
• Proven experience in sales or a related field; preferably in the travel industry. 
• Strong communication and interpersonal skills
• Knowledge of travel destinations, accommodations and holiday packages 
• Ability to build and support client relationships 
• Goal-oriented and results-driven
• Excellent negotiation and closing skills 
• Proficient in using sales and CRM software 
• A want to continually improve 

THE PERKS

• Being part of rapidly expanding company with strong market growth 
• Uncapped commission payment 
• Monthly company awards 
• Frequent invitations to trade events 
• Occasional educational trips 
• City centre location and/or working from home 

HOW TO APPLY

If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.

COMPANY BACKGROUND

Click&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value accommodation across Europe and beyond. Our standout strength is exceptional customer service — from booking to post-travel, we focus on delivering a trusted, seamless experience.

OUR AMBITION

With a strong culture of best practice and service, we continue to grow by investing in innovation, customer experience, and technology. Whether online or through our contact centre, we aim to make every customer feel supported and valued — and we apply this same service ethos across the entire company.

PURPOSE OF THE JOB

The main purpose of this role is to handle administrative functions as part of the European Product Team in a timely and professional manner. To also support the Product Team in maintaining a quality level of hotel accommodation across our travel programme for European Sun & Beach Holidays, City Breaks and Disneyland Paris holidays, and to ensure constant availability of hotel product in all destinations.

RESPONSIBILITIES

• Accurate data entry of direct accommodation contracts. This involves loading rates, allocations, images, special offers, amendments etc.
• Load (map) 3rd party hotel products accurately and promptly into our back-office system.
• Process supplier emails relating to updates on accommodation we offer.
• Assist in decision making on product selection that elevate our accommodation offerings.
• Complete product reviews by destination. This is to ensure we have a wide variety of accommodation on offer, with the right product mix and accurate and up-to-date information on the hotels. This is a key task for all the Product Team.
• Point of contact for our Sales and Holiday Support Team for product related requests.
• Ensure up to date product information and offers are distributed amongst internal departments.

SKILLS REQUIRED

• Excellent organisational and administrative skills.

   

• Strong analytical skills and high attention to detail.

   

• Good knowledge of standard IT applications such as MS Word, Excel, Outlook.

   

• Ability to prioritise and work independently.

PERSONAL ATTRIBUTES

We’re looking for someone with:

• Self-motivated with interest in the travel industry.

•  

  Team player with a pro-active approach.

   

• A commercial mindset, with an attention to detail.

   

• Thrives on task-oriented work.

EXPERIENCE

• Experience in a ‘hands-on’ administrative office role.

   

• Previous work in travel sector an advantage, but not essential.

   

• Proven ability to adapt and learn quickly.

WORKING HOURS

• Open to Full or Part time Applicants.

   

• Full time: 09.00hrs – 17.30hrs, Monday to Friday with 1 hour lunch break.

   

• Part time: Minimum 4 hours per day, Monday to Friday.

   

• Position is primarily office based, with the option of working from home on some of the days after a 6-month probation period.

THE PERKS

• Friendly, supportive working environment
• Competitive salary
• Additional leave (birthday, service-based, anniversary)
• Holiday discounts
• Monthly lunch socials
• Employee incentives

Apply Now

To apply, send your CV and brief cover email to jobs@clickandgo.com, outlining how your skills align with the role.