Careers and jobs with Click&Go

Always Hiring Great People

“We are a vibrant, exciting and fast-growing technology-based travel company that is always on the lookout for dynamic and talented people to fill vacancies that constantly arise in our business. We have doubled in size since 2014 and our ambition is to double in size again by 2018; we currently employ 50 staff.
As long as you have the right set of skills and experience in areas such as Sales, Customer Service, Marketing, Finance and IT we would like to hear from you, so please don’t wait until the role you may be interested in is advertised. If you are interested in being a part of our exciting journey send us your CV accompanied by a motivation letter to jobs@clickandgo.com; you don’t need experience in the travel industry to apply but enthusiasm would be an advantage. 

Company background

Click&Go is multi award-winning online travel company based in Dublin city centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus.

Our ambition 

The business has doubled in size from 2014 to 2016 and has achieved growth sales of 40 – 50 % every year since 2012. We have very ambitious growth plans and expect to see business double in size again from 2016 to 2018. We have a strong ethos of best practice and best service and aim to continue our high growth through investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

Current positions

European Sales Executive

COMPANY BACKGROUND
Click&Go is multi award-winning online travel company based in Dublin city centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus. 


OUR AMBITION
The business doubled in size from 2014 to 2016 and achieved sales growth of 40 – 50 % every year since 2012. We have a strong ethos of best practice and best service and aim to continue our long term growth objectives through investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.


PURPOSE OF THE JOB 
To convert offline enquiries into sales/bookings and to proactively generate additional offline sales/bookings. This role is responsible for sales across the full range of ClickandGo Holidays. The primary focus will be European sun holidays and city breaks but also selling world-wide and cruise holidays. This involves delivery of sales targets using all available sales tools. 


You are responsible :

  • To meet and exceed your assigned individual and team targets
  • For dealing with inbound sales opportunities via phone,  email & social media 
  • For delivering 1st class Customer Experience to every customer 
  • For providing specialist advice to customers on destinations and properties, pre and post booking
  • For following up on potential clients and outbound sales (but no cold calling)
  • Up sell to existing clients
  • To deliver on our Brand guidelines 
    • We are happy 
    • We are responsible 
    • We are Human 
    • We are forward thinking 

You will need to have : 

  • A Customer Centric approach – you take great pride in delivering an excellent customer experience  
  • A Passion to Sell 
  • Previous sales experience preferably in a contact centre environment 
  • A keen interest in Travel or previous experience selling holidays 
  • A consistent record in meeting targets and Key Performance Indicators
  • Experience receiving weekly feedback on your performance 
  • Great verbal and written communication skills with a superb telephone manner.
  • Experience with Microsoft Office and excellent computer and keyboard skills.
  • A great attitude and enjoy working as part of a team.
  • Enviable organisational skills with accuracy & attention to detail. 

The Perks 

  • Being part of rapidly expanding company with strong market growth 
  • Uncapped commission payment 
  • Monthly company awards
  • Frequent invitations to trade events 
  • Occasional Educational trips 
  • City Centre location

 

HOW TO APPLY
If you are interested in applying for this position and joining the Sales Team at Click&Go, please send an up to date CV and cover email through the Jobbio Platform https://jobbio.com/click-go or click through the ‘We Are Hiring’ link on our careers page.
 
In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.
 

Holiday Support Team Executive

COMPANY BACKGROUND
Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and the holiday provider for Shannon Airport under the brand Fly-Shannon.  Current Headcount is approx. 60.  In June 2018 Click&Go’s Polish website went live, our first international expansion. There is an office in Warsaw with a startup of 3.

 

OUR AMBITION
The business doubled in size from 2014 to 2016 and has achieved growth sales of 40 – 50 % every year since 2012. We have very ambitious growth plans and expect to see double digit annual growth rates in Ireland until at least 2020. We have a strong ethos of best practice and best service and aim to continue our high growth through investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

 

PURPOSE OF THE JOB
The main purpose of this role is to handle all administrative functions as part of Holiday Support Team at Click&Go in a timely and professional manner. The Holiday Support Team are the primary point of contact for our clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.

 

WORKING HOURS
This permanent position is to specifically include weekend cover. The options available are as follows:

  • 5 days to include at least one weekend day cover (Tuesday to Saturday or Sunday to Thursday). 
  • 5 days of a rotating roster to include 2 weekends of cover a month (1 weekend on, 1 weekend off)
  • 3 days per week to include Saturday & Sunday plus Monday or Friday. 
  • The weekend working hours are as follows; Saturday 9am to 4pm; Sunday and Bank Holidays, 12noon to 4pm. Outside of weekends the normal working hours apply, 9am to 5:30pm. The exact days and working hours can be further discussed at interview stage.

 

PRIMARY RESPONSIBILITIES

  • Attend to clients queries over the phone and by email (on existing booking)
  • Manage situations and plan responses to clients when there are last minute changes to their holiday arrangements prior to travel
  • Liaise with our suppliers abroad should clients require assistance whilst on holiday
  • Process last minute cancellations of holiday bookings 

 

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

  • Previous work experience within the travel industry is beneficial for this role
  • Excellent organisational and administrative skills
  • Good written and verbal communications skills to deliver a friendly and professional service at all times 
  • Confident and able to work under pressure in a calm manner
  • Attention to detail with strategic approach to decision making
  • Eager to improve overall operational efficiency and productivity within the team

 

PERSONAL ATTRIBUTES 

  • Polite with a positive attitude towards work and seeking a challenge 
  • Professional with strong commercial awareness
  •  Self-motivated and confident to work under pressure
  • Great attention to detail
  • Ability to prioritize your own workload 
  • Enthusiastic and willing to develop new skills to help maintain Click&Go’s ambitious growth plans.

 

HOW TO APPLY
If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email through the Jobbio Platform https://jobbio.com/click-go

 

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.

Web Analyst

Company background
ClickandGo.com is an award-winning online travel company based in Dublin city centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and Shannon Airport under the brand FlyShannon.

 

Our ambition
We have very ambitious growth plans, both within Ireland and Internationally. We have a strong ethos of best practice and best service and aim to continue our high growth through investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

 

Purpose of the job
We are seeking a passionate digital professional to drive continuous analysis of our online performance across multiple websites and improve performance and efficiency of our Customer’s journey across all ClickandGo’s digital channels.
 

Primary responsibilities

  • Analysis and reporting across the conversion funnel including the cross device customer journey
  • Continually deliver insights on conversion blockers and opportunities within the funnel 
  • Develop and help implement an ongoing testing and conversion optimisation programme to validate insights. 
  • Work with the acquisition team to test and optimise digital campaigns.
  • Analyse the effectiveness of our marketing budget, with particular emphasis on our performance in search (both PPC and SEO) including Return on Investment (ROI) and Cost Per Acquisition (CPA) analysis across all spend categories
  • Monitor and report on all factors, internal and external (including competitor activity) that influence website performance and conversion.

 

Essential skills and experience

  • 1-2 years’ experience in a related digital environment, with a focus on website funnel performance analysis
  • Very good knowledge of Google Tag Manager, configuring the data layer and tagging 
  • Demonstrable experience of conversion and journey optimisation, with experience of UX, online analytics, digital acquisition, customer journeys and online routes to purchase.
  • An expert user of Google Analytics (certified) and proficient in Excel and SQL.
  • Knowledge of using Google Data Studio to configure dashboards
  • Knowledge of using e-commerce personalisation platforms is desirable.
  • An understanding of all online marketing tools and channels.
  • An understanding of the online purchase journey.
  • Experience working with e-commerce websites.
  • An understanding of user experience design.
  • Experience of editing websites and using content management systems.
  • Experience of both MVT and A/B testing.
  • A third level qualification (or equivalent) in a relevant data field.

 

Personal attributes

  • Travel experience would be a positive.
  • Highly numerate with a demonstrable data driven approach to problem solving.
  • Self-motivated and able to work under pressure to tight deadlines.
  • Obsessive attention to detail.
  • Commercial Aptitude.
  • Flexible.
  • Be a great team player 
  • Curious and willing to develop new skills to help maintain Click&Go’s ambitious growth 

 

Note that this job description is not intended to be all-inclusive. Employees may be required to perform other related duties as required by the ongoing needs of the business.

 

HOW TO APPLY

If you are interested in applying for this position and joining the team at Click&Go, please send an up to date CV and cover email through the Jobbio Platform https://jobbio.com/click-go

 

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.

Paid Media Executive

COMPANY BACKGROUND 
Click&Go is a multi-award-winning online travel company based in Dublin city Centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday providers for Aer Lingus under the brand Holidays with Aer Lingus and Shannon Airport under the brand FlyShannon. 

 

OUR AMBITION
The business has doubled in size from 2014 to 2016 and has achieved growth sales of 40 – 50% every year since 2012. We have very ambitious growth plans and expect to see business double in size again from 2016 to 2020. We have a strong ethos of best practice and best service and aim to continue our high growth through investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

 

JOB DESCRIPTION
This is a unique opportunity to join Ireland’s most exciting high-growth travel business. The primary responsibility for this role is to develop key functions within the marketing team, namely Paid Search, Paid Social and Digital Display. 


The role will involve developing digital acquisition strategies across Click&Go’s key paid media channels. Obtaining the most efficient media buys through investing in internal technology and processes and working alongside our external agency partners. 


The role will work closely with the Commercial Director to align between business goals and budget optimisation. A growth mind-set should be the foundation of this role in terms of acquisition and retention strategies. 
 

PRIMARY RESPONSIBILITIES

  • Work closely with conversion specialist to leverage high value landing pages, improve PPC conversion rate and drive traffic ensuring highest ROI is achieved 
  • Manage and optimise display, search and paid social campaigns in line with product and sales team briefings with a customer centric approach in mind and in line with brand guidelines 
  • Uses data to continually optimise tactics to achieve desired KPIs (Pax, Gross Margin, ROI, Revenue, Engagement) 
  • Creates reports and aggregates data into actionable insights that help drive business performance
  • Participates in the development of annual digital media strategy and budget, business forecasts, and cost recovery tracking
  • Educates internal stakeholders regarding digital acquisition and retention
  • Particular focus on ability to leverage audience data to create impactful media plans that drive conversion 
  • Partners with brand marketing teams to  identify and execute test & learn opportunities with key vendors
  • Monitors competitors in the space and surfaces relevant learnings
  • Experience and understanding on Programmatic Display buying and management
  • Data capture to support reporting, analysis, testing, optimizations and forecasting
  • Cross-functional communication and relationship building skills
  • Internal team engagement and sharing are key to the success of this role 
  • Experience with Marin would be an advantage. 

 

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

  • Highly numerate with a demonstrable data driven approach to problem solving
  • Self-motivated and able to work under pressure to tight deadlines
  • Attention to detail
  • A keen commercial aptitude
  • Negotiation skills and relationship building skills
  • Ability to work as part of a team as well as on own initiative 
  • Curious and willing to develop new skills to help maintain Click&Go’s ambitious growth
  • 2 – 3 years’ experience in a similar role required


This job description is not intended to be all-inclusive. Employees may perform other related duties as required by the ongoing needs of the business.

As the company grows and evolves, the above criteria may change. As a result we will endeavor to carry out performance reviews on an annual basis

 

HOW TO APPLY
If you are interested in applying for this position and joining the Marketing Team at Click&Go, please send an up to date CV and cover email through the Jobbio Platform https://jobbio.com/click-go or click through the ‘We Are Hiring’ link on our careers page.

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.