Careers and jobs with FlyShannon

COMPANY BACKGROUND

Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.

OUR AMBITION

The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

PURPOSE OF THE JOB

The main purpose of this role is to handle all administrative functions as part of Holiday Support Team at Click&Go in a timely and professional manner. The Holiday Support Team are the primary point of contact for our clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.

WORKING HOURS

This permanent position is to specifically include weekend cover. The options available are as follows:

• On starting this full-time permanent position candidates will work Mon-Fri 0900-1730.  On starting
• The position is to specifically include weekend cover if and when required. 
• Any changes to working days will be given at least 1 month in advance. 

The weekend working hours are as follows; Saturday 9am to 4pm; Sunday and Bank Holidays, 12noon to 4pm. Outside of weekends the normal working hours apply, 9am to 5:30pm. The exact days and working hours can be further discussed at interview stage.

Flexible work arrangements will be considered in terms of working from home or in the office or both.

Training will be office based.

PRIMARY RESPONSIBILITIES

• Attend to clients queries over the phone and by email (on existing booking)
• Manage situations and plan responses to clients when there are last minute changes to their holiday arrangements prior to travel
• Liaise with our suppliers abroad should clients require assistance whilst on holiday
• Process last minute cancellations of holiday bookings

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

• Previous work experience within the travel industry is beneficial for this role but not essential.
• Excellent organisational and administrative skills
• Good written and verbal communications skills to deliver a friendly and professional service at all times
• Confident and able to work under pressure in a calm manner
• Attention to detail with strategic approach to decision making
• Eager to improve overall operational efficiency and productivity within the team

PERSONAL ATTRIBUTES

• Polite with a positive attitude towards work and seeking a challenge
• Professional with strong commercial awareness
• Self-motivated and confident to work under pressure
• Great attention to detail
• Ability to prioritize your own workload
• Enthusiastic and willing to develop new skills to help maintain Click&Go’s ambitious growth plans.

HOW TO APPLY

If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.

COMPANY BACKGROUND

Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.

OUR AMBITION

The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.

PURPOSE OF THE JOB

The Holiday Sales Executive will handle sales leads, promoting holiday packages and supplying exceptional customer service to clients seeking holiday options.  They will work closely with clients to understand their travel needs and preferences, recommend suitable destinations and packages and convert their sales leads to bookings. 

RESPONSIBILITIES

• Meeting and exceeding your assigned individual and team sales targets 
• Dealing with inbound sales opportunities via phone, email and social media 
• Delivering exceptional Customer Experience with every customer engagement 
• Supplying specialist advice to customers on destinations and properties; pre and post booking 
• Following up on potential clients and outbound sales 
• Up selling to existing clients where the opportunity arises 

PERSONAL ATTRIBUTES

• A Customer Centric approach – you take immense pride in delivering an excellent customer experience 
• Great verbal and written communication skills with a superb telephone manner - a must 
• Proven experience in sales or a related field; preferably in the travel industry. 
• Strong communication and interpersonal skills
• Knowledge of travel destinations, accommodations and holiday packages 
• Ability to build and support client relationships 
• Goal-oriented and results-driven
• Excellent negotiation and closing skills 
• Proficient in using sales and CRM software 
• A want to continually improve 

THE PERKS

• Being part of rapidly expanding company with strong market growth 
• Uncapped commission payment 
• Monthly company awards 
• Frequent invitations to trade events 
• Occasional educational trips 
• City centre location and/or working from home 

HOW TO APPLY

If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.

COMPANY BACKGROUND

Click&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value accommodation across Europe and beyond. Our standout strength is exceptional customer service — from booking to post-travel, we focus on delivering a trusted, seamless experience.

OUR AMBITION

With a strong culture of best practice and service, we continue to grow by investing in innovation, customer experience, and technology. Whether online or through our contact centre, we aim to make every customer feel supported and valued — and we apply this same service ethos across the entire company.

PURPOSE OF THE JOB

The primary purpose of this role is to manage the operational workflow and real-time resource allocation across the Contact Centre. This includes overseeing inbound work distribution, monitoring service levels, and ensuring optimal utilisation of team capacity. The Workflow Coordinator will ensure that daily operations run smoothly, efficiently, and in alignment with Click&Go Holidays’s customer service and business goals.

PRIMARY RESPONSIBILITIES

• Monitor and manage shared inboxes, phone queues, and task allocation in real time to ensure prompt response and resolution of customer queries.
• Distribute work fairly and efficiently across the Sales and Holiday Support Teams, balancing priorities and workload.
• Maintain oversight of team availability, rota updates, sickness, and other absences to optimise coverage.
• Act as the central coordination point for operational escalations, ensuring they are directed to the right person or department.
• Liaise with managers to adjust workflow allocation based on business priorities, peaks, or unexpected demands.
• Generate and maintain operational reports to support resource planning and performance tracking.
• Identify opportunities to streamline daily processes and improve workflow efficiency.
• Facilitate effective cross-team communication to ensure smooth handover of tasks and avoid duplication.

SKILLS REQUIRED

• Strong administrative, organisational and time management skills with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to prioritise, multitask and communicate clearly across all levels.
• Strong team player with problem-solving skills and ability to make quick, informed decisions in a fast-paced environment.
• Ability to analyse workload data and make recommendations for operational improvements.

PERSONAL ATTRIBUTES

• Proactive and solutions-focused, with a strong sense of ownership and accountability.
• Calm and composed under pressure, with the ability to adapt quickly to changing circumstances.
• Collaborative team player with excellent interpersonal and communication skills.
• Customer-focused mindset, committed to delivering high-quality service.
• Resilient and capable of handling urgent situations while maintaining professionalism.
• Previous experience in a call centre or customer service environment.
• Proven track record of managing workloads and resources in a busy environment.
• Understanding of customer service processes and service level management.
• Demonstrated ability to work effectively across multiple teams and functions.

WORKING LOCATION/HOURS

· Full Time, Monday-Friday 09.00hrs – 17.30hrs.

· 6-month fixed term, with potential for extension.

· Position is office based in Dublin 1

THE PERKS

· Friendly, supportive working environment.

· Being part of rapidly expanding company with strong market growth.

· Dublin city centre office location.

· Competitive salary.

· Workplace Incentives.

· Discounted Holidays.

· Monthly Lunch Social.

APPLY NOW

To apply, send your CV and brief cover email to jobs@clickandgo.com, outlining how your skills align with the role.

COMPANY BACKGROUND

Click&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value accommodation across Europe and beyond. Our standout strength is exceptional customer service — from booking to post-travel, we focus on delivering a trusted, seamless experience. 

OUR AMBITION

With a strong culture of best practice and service, we continue to grow by investing in innovation, customer experience, and technology. Whether online or through our contact centre, we aim to make every customer feel supported and valued — and we apply this same service ethos across the entire company.

PURPOSE OF THE JOB

The primary purpose of this role is to manage the operational workflow and real-time resource allocation across the Contact Centre. This includes overseeing inbound work distribution, monitoring service levels, and ensuring optimal utilisation of team capacity. The Workflow Coordinator will ensure that daily operations run smoothly, efficiently, and in alignment with Click&Go Holidays’s customer service and business goals.

PRIMARY RESPONSIBILITIES

• Monitor and manage shared inboxes, phone queues, and task allocation in real time to ensure prompt response and resolution of customer queries.
• Distribute work fairly and efficiently across the Sales and Holiday Support Teams, balancing priorities and workload.
• Maintain oversight of team availability, rota updates, sickness, and other absences to optimise coverage.
• Act as the central coordination point for operational escalations, ensuring they are directed to the right person or department.
• Liaise with managers to adjust workflow allocation based on business priorities, peaks, or unexpected demands.
• Generate and maintain operational reports to support resource planning and performance tracking.
• Identify opportunities to streamline daily processes and improve workflow efficiency.
• Facilitate effective cross-team communication to ensure smooth handover of tasks and avoid duplication.

SKILLS REQUIRED

• Strong administrative, organisational and time management skills with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to prioritise, multitask and communicate clearly across all levels.
• Strong team player with problem-solving skills and ability to make quick, informed decisions in a fast-paced environment.
• Ability to analyse workload data and make recommendations for operational improvements.

PERSONAL ATTRIBUTES

• Proactive and solutions-focused, with a strong sense of ownership and accountability.
• Calm and composed under pressure, with the ability to adapt quickly to changing circumstances.
• Collaborative team player with excellent interpersonal and communication skills.
• Customer-focused mindset, committed to delivering high-quality service.
• Resilient and capable of handling urgent situations while maintaining professionalism.

EXPERIENCE

· Previous experience in a call centre or customer service environment.

· Proven track record of managing workloads and resources in a busy environment.

· Understanding of customer service processes and service level management.

· Demonstrated ability to work effectively across multiple teams and functions.

WORKING LOCATION/HOURS

· Full Time, Monday-Friday 09.00hrs – 17.30hrs.

· 6-month fixed term, with potential for extension.

· Position is office based in Dublin 1

THE PERKS

• Friendly, supportive working environment.
• Being part of rapidly expanding company with strong market growth.
• Dublin city centre office location.
• Competitive salary.
• Workplace Incentives.
• Discounted Holidays.
• Monthly Lunch Social.

APPLY NOW

To apply, send your CV and brief cover email to jobs@clickandgo.com., outlining how your skills align with the role.

COMPANY BACKGROUND

Click&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value accommodation across Europe and beyond. Our standout strength is exceptional customer service — from booking to post-travel, we focus on delivering a trusted, seamless experience. 

OUR AMBITION

With a strong culture of best practice and service, we continue to grow by investing in innovation, customer experience, and technology. Whether online or through our contact centre, we aim to make every customer feel supported and valued — and we apply this same service ethos across the entire company.

PURPOSE OF THE JOB

The primary purpose of this role is to monitor, evaluate, and continuously improve the quality of customer interactions across all Contact Centre channels. Using structured QA scorecards, the Quality Assurance Specialist will ensure that every customer receives a consistent, compliant, and customer-centric experience in line with Click&Go Holidays’s 5★ service standards. This role will provide actionable insights to managers, support agent coaching, and help prepare the business for future omnichannel communication platforms.

PRIMARY RESPONSIBILITIES

• Evaluate inbound and outbound interactions across phone, email, and other customer contact channels using standardised QA scorecards.

• Maintain a regular schedule of quality monitoring to ensure consistent service and compliance.
• Provide clear, actionable feedback to managers and team members to support performance improvement.
• Track and analyse quality trends, identifying training needs and opportunities for process improvement.
• Ensure adherence to company policies, brand tone of voice, and regulatory requirements.
• Support the development and rollout of QA frameworks for new communication channels.
• Collaborate with managers to align QA observations with coaching, recognition, and development plans.
• Produce regular QA reports for leadership to monitor quality performance over time.
• Recommend improvements to scripts, templates, and workflows to enhance customer satisfaction and first-contact resolution.

SKILLS REQUIRED

•  Excellent listening, analytical, and evaluation skills.
• Strong attention to detail, with the ability to identify patterns and trends in performance.
• Strong verbal and written communication skills for delivering clear feedback.
• Ability to manage sensitive performance data with discretion and professionalism.
• Proficiency in Microsoft Office applications.

PERSONAL ATTRIBUTES

• Customer-focused mindset with a passion for service excellence.
• Objective, fair, and constructive in feedback delivery.
• Highly organised, methodical, and self-motivated.
• Resilient and able to work in a fast-paced environment.
• Collaborative team player who can build positive relationships across teams.
• Committed to continuous improvement and learning.

EXPERIENCE

•  Experience in a Call/Email Quality Assurance, customer service evaluation, and training/coaching role within a contact centre environment is highly desirable.
• Proven track record of assessing customer interactions and providing actionable feedback.
• Knowledge of QA methodologies, scoring systems, and performance measurement.
• Demonstrated ability to influence improvements in service quality and customer experience

WORKING LOCATION/HOURS

• Full Time permanent position Monday-Friday 09.00hrs – 17.30hrs.
• Position is primarily office based in Dublin 1, with the option of hybrid working after a 6-month probation period.

THE PERKS

• Friendly, supportive working environment.
• Being part of rapidly expanding company with strong market growth.
• Dublin city centre office location.
• Competitive salary.
• Workplace Incentives.
• Discounted Holidays.
• Monthly Lunch Social.

APPLY NOW

To apply, send your CV and brief cover email to jobs@clickandgo.com., outlining how your skills align with the role.